Key-holding. How it works??

[Lietuvis]

Hi,everyone,
I want to get some info on key-holding and alarm response services.
Does anyone here provides/uses this service?
I would like to know what is approximate price and conditions of this service.

I see lot of company's providing this service,but never saw response from aether of them.. No patrol arriving or anything?

Most company's don't even have alarm control room,or whatever you call it..

Any information , forms , price lists, procedures, policies would be appreciated..
Anything that could assist me and give clear image of this service

[Craig74]

There seems to be a lot of tin pot firms out there, even with the SIA. I work for a large company as a Patrol & Response officer. In my personal opinion, you need to go with a large company. Our prices vary from £300 - £500 per year for keyholding with no call out charge to just call out charges of between £30 - £50 per hour.

[Marcus2RRF]

Quote:

Originally Posted by Lietuvis Hi,everyone, I want to get some info on key-holding and alarm response services. Does anyone here provides/uses this service? I would like to know what is approximate price and conditions of this service. I see lot of company's providing this service,but never saw response from aether of them.. No patrol arriving or anything? Most company's don't even have alarm control room,or whatever you call it.. Any information , forms , price lists, procedures, policies would be appreciated.. Anything that could assist me and give clear image of this service

Key Holding Company Costing

ANNUAL FEE Price
Discounted
Annual Subscription
£400.00
£355 offer for the first year
Registration (one-off fee)
Under BS 7984: 2001 (for Key holding and Response services Code of practice) we must undertake an initial site inspection and Health & Safety risk assessment.
£50.00



SERVICE CHARGES
Security
First hour
Additional 30 minutes
Alarm Response



One-off Access
Premises Check/Lock-up
£45.00
£21.50
First half an hour
Additional 30 minutes
£35.00
£35.00


CONTRACTOR CHARGES
Contractor Charges
First hour
Additional 30 minutes
Specialist
Pre-booked
Same day & Out of Hours

Standard
Pre-booked
Same day & Out of Hours


£60.00
£95.00


£50.00
£75.00


£16.00
£32.00

£30.00
£50.00


£25.00
£40.00


£16.00
£32.00

Specialist: include electricians, plumbers and CORGI registered engineers

Pre-booked: jobs booked before 17:00 the previous business day

Sameday: jobs booked after 17:00 the previous business day or on the same day the job is carried out.

Out-of-hours: weekdays between 18:00 and 09:00, weekends and public holidays. Christmas and New years Day will be charged at double the rate.

Contractor Cancellations: any Member cancelling a contractor after 17:00 the business day prior to the job date will be charged a cancellation fee of £16.50 (excl. VAT). Any Member cancelling a contractor who is already en route to the property will be charged the first hour.

All Prices: include VAT (unless otherwise stated) and may be subject to change (Nov 07)

Complaints: all complaints must be received within 7 days of task being completed

Administration Fee: £8.00 for various other office tasks as required, for keys collected from your local KeyCentre, or for jobs cancelled after 17:00 the business day prior to due day.

Miscellaneous Access *
First 30 mins
Extra 30 mins
One-off access,
Premises Check/Lock-up**
£35
£35


* All prices exclude VAT and are correct as at Nov 07.
** Price shown is for one-off access only. Regular contractual work will be quoted separately.

Most companys advertise there prices bud

http://www.mklsecurity.co.uk/key-holding.htm

[shakespeare]

Emmm...easy. Hold the keys...get paid? Maybe I should've been a rocket scientist.

[covert munkey]

Thanks Marcus for doing this research.

CM

[tazape]

Quote:

Originally Posted by Lietuvis Hi,everyone, I want to get some info on key-holding and alarm response services. Does anyone here provides/uses this service? I would like to know what is approximate price and conditions of this service. I see lot of company's providing this service,but never saw response from aether of them.. No patrol arriving or anything? Most company's don't even have alarm control room,or whatever you call it.. Any information , forms , price lists, procedures, policies would be appreciated.. Anything that could assist me and give clear image of this service

I use /have used companies across europe for this, prices vary according to the level of service you agree to/amount of business you give them, Anywhere from £250-600 PA, with callout fees ranging from £45 for intial callout and then £25-£55 ph thereafter again depending on site and level of risk. wether dogs are in attendance with the keyholding firm or not.
Keyholding firms have to follow a strict set of legislation, and guideance from ACPO/BSIA etc Clean Neighbourhoods and Environment Act 2005 (c. 16) - Statute Law Database uk law statute database, Private Security Industry Act Information security resources info , IPSA - The International Professional Security Association ipsa, BSIA;

this is for the keholding standards, i think i have most of these on PDF i will see if i can dig them out.

AS for REsponse, most companies will say they endevour to respond in 15-30 mins, however the probability of that is very slim in cities, in london avergae is about 1-2 hours before response, even if it has been reported as double knock. A couple of firms are using bikes now as they are often quicker.

Then you have to work out if you want to become an ARC or just stay as a keyholding firm, in todays day and age wear there are a lot of companies operating covering the same features you will have to try and offer as many services as possible under the umbrella of keyholding. G4 are doing very well with this at present as are Secom PLc, in actual fact offering the complete solution is best as those i have mentioned have done installation, maintaining, ARC, keyholding, timeband monitoring, CCTV monitioring etc etc, MY MY it is big can of worms which to be honest i have been looking at in various countries for a number of years.

Hope this helps if you need anymore PM me

[Lietuvis]

thx a lot all info was usefull
none of local companys seems to give info on the phone..
So thx a million everyone , for clear image

P.S.
15-30minutes? Is this a joke?
In lithuania it takes about 5 minutes to respond,if company does not it must pay all loses to the client...
maybe they should have more patrols on the streets

[tazape]

Problem is Manpower, they might only have 3cars and 2 bike to cover london. 70 clients in that area. If they get called out to activations they can only be in one place at a time, with the amount of breakins in london it is hardly surprising that the times are not adequate. Saying that ACPO say that a keyholder should live within 20mins of site. 5 mins is not achievable in london or even manchester/glasgow etc in busy cities where there are large amounts of alarmed premises using these services, and the amount of false alarms there are per night. These compnaies have to look at it from an operationla point worst case is that they have quiet nights with no activations manpower sat around thumbs up bums. Cost to income ratio says manpower not needed considering they only make money when called out. hence they only have a few people on duty. G4 have a large amount of clients in the M25 area and a lot of people on shifts covering these activations but still fine line between providing an effective service and maintaining a profitable arm of the buisness.

[Lietuvis]

Yeah true , but if you are doing this do it right..
Besides what will they do , i mean security when they arrive to your spot??
If its broken in? Not?

Key-holding says that they hold your keys (Name says it)
Do they really hold them? Or are they issued one at the offices?

[Marcus2RRF]

Basically keyholding is
1/Point of contact for the police ie theft/alarm reset etc
2/Onsite checks when above is required
3/Decission to inform owner ie if its a false alarm the owner need not be called at 3am
4/Security cover untill bording up service has secured building
5/Detain or apprehend burglars or vandals as the police call out may not be available